How to give your business what they want today and update your legacy systems tomorrow.

Problem

The business wants to innovation and build shiny new features based on the latest tech, however current legacy systems are not able to connect or handle complex workflows.

Operational impacts of dealing with multiple systems and complex processes involving double handling or manual handling of data makes the customer experience clunky and time consuming for service reps.

Customer service reps need to be power users as the these complex systems take time to understand and master which has an impact on cost and how well you can serve.

Unable extract insights because of siloed data

Challenges

Legacy is slow and costly to change

Using a layer of micro-services to connect legacy systems creates a complex web that is hard to maintain and build

Technology systems, processes and different silos of information must be coordinated and aligned with the businesses goals. Balancing the differing priorities between IT and the business can be an issue.

Managing orchestration is complex, keeping up with the rate of technology change is a key challenge,

Finding staff with the right skills is also problematic.

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Benefits

Speed, flexibility and efficiency

Rapid deployment and reduced need for human intervention and increased speed results in a lower cost without compromising customer satisfaction

More reliability and consistent results with automated testing ensuring API’s are working correctly. Less focus on deployments service reps can focus efforts on delivering effective customer support

Standardised API’s allow for interoperable service components to remove barriers to networking. Cloud and on-prem systems to work seamlessly reducing dependencies on hardware resources.

Ability to upgrade and change or tailor configurations dynamically in line with customer, business or operational needs.

Automation

The primary benefit to rules driven Service Orchestration is automation.

The ability be able to efficiently and accurately automate complex tasks that previously were manual, enables service providers to reduce operational expenses and increase their speed to market for a number of new services or streamlined customer experiences. Importantly tasks can be automated regardless of their physical location, whether on site, in the cloud, or virtual.

Cost saving

This ability to use network resources so efficiently reduces operational and capital expenses for service providers.

This allows service providers to realise revenues by deploying services in a much faster timeframe, creating more efficient workflows and removing manual operations.

There is also a lower cost of ownership with scalable architecture to meet the businesses needs as it grows.