about us

At Digital Experience Labs customer experience is our passion, strategy & operations our obsession, and technology our foundation.

We are proudly ANZ lead partners of Decisions – recognised innovators and thought-leaders of the workflow and rules automation industry. Together, Decisions and Digital Experience Labs help organisations, of all sizes and industries, shape and deliver lean, memorable experiences for their customers, employees and partners.

Our customer-centricity is paired with specialist skills in insurance and banking operations, contact centre operations, back-office operations, digital automation, solution architecture and process design. We understand how to quickly identify what really drives a business, what motivates its employees and what defines a loyal, happy customer.

As the lead ANZ partner of workflow and rules automation innovators, Decisions, we are industry-agnostic, adding value wherever any of the following matter:

  • Process and workflow automation, efficiency and accuracy
  • Data-driven, consistent and compliant business rules and decision management
  • Customer engagement and digital process automation
  • Rich, consistent, data-driven omni-channel customer and employee experiences
  • Clean, meaningful and actionable data

team expertise

We are process junkies who understand the intricate relationship between experience, process and technology. If you are ready to empower your team with what it needs to deliver outstanding, sustainable experiences, let’s chat.

  • Process automation design and development
  • Digital experience orchestration
  • Business rules automation
  • Systems integration
  • Data integration/orchestration
  • Enterprise solution & architecture design, development and deployment
  • Specialist Insurance, Contact Centre, Banking and Finance distribution and back-office operations

are legacy systems holding you back from empowering employees and engaging your customers?

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