Streamlining the Policy Lifecycle

How Solution Underwriting Boosted Efficiency with No-Code Automation.

Solution Underwriting, a multiline insurance underwriting agency, faced a common industry challenge – excessive manual processes that impeded growth and hindered the ability to provide consistent high-quality customer service.

To streamline operations and bridge gaps in their Policy Administration System (PAS) and online quoting tools, they turned to Digital Experience Labs and no-code digital automation platform, Decisions.

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No-Code Automation and Digital Decisioning with Digital Experience Labs

Digital Experience Labs specialise in no-code automation and digital decisioning, utilising a blend of strategic planning and modern solution design to help organisations increase their digital maturity and capability. With the support of Digital Experience Labs and Decisions, Solution Underwriting digitised and automated significant parts of the policy lifecycle, boosting broker satisfaction, employee engagement, and reducing costs to facilitate future scaling.

Challenges: Manual processes, double entry and fragmented data.

Solution Underwriting recognised that their team members were working harder than necessary to maintain the high standard of service for which they had become known. Their policy administration was plagued with manual processes and fragmented data, and the technologies supporting new business required a lot of manual work and double entry. As a result, they had unnecessarily long and cumbersome processes, making it difficult to provide timely quotes, and maintenance processes that relied on tribal knowledge and hard work.

Key Challenges identified by the team:
  • Double handling – disjointed systems meant employees spent more time handling documents and data than servicing their clients
  • Too much time spent doing small things
  • Systems that don’t talk to each other
  • Manual processes that could be automated
  • Sending renewal invitations individually is time consuming
  • Stamp duty processing
  • Renewal process

How Decisions automation boosted Solution Underwriting’s operations

The implementation of Decisions has resulted in significant improvements for Solution Underwriting and its clients. This was achieved by streamlining and automating the following key business processes:

  • Introducing a new rating tool that digitised and dramatically enhanced and accelerated the multi-product rating experience for clients and employees
  • Leveraging Decisions’ no-code rules and workflow engine strengths to introduce intelligence and automation to the new business and renewals journeys
  • Building sustainable integration with the Policy Administration System (WinBeat) to create and manage policies
  • Establishing proactive notifications for brokers, clients and employees on key policy events
  • Automate policy renewals with task management, quote generation, notifications, and personalised correspondence 
  • Automate the generation of dynamic, personalised policy documents – schedules, letters, certificates of currency and more

We’ve transformed the way we work and delivered significant change.

With support, guidance and input from Digital Experience Labs, Solution has been able to use Decisions to create significant change in the way our staff work. When we roll out new functionality, we often hear staff express that it changes their world. We also get staff joining from other agencies/insurers who are ‘blown away’ by what we have built. It’s the fact that it’s tailored to our binders and work processes that has made it such a huge success.
Sarah Scoble
Finance and Operations Manager

Enhancing underwriting processes with Decisions and Digital Experience Labs

As a result of the project, Solution Underwriting was able to significantly improve their underwriting processes, resulting in greater than 50% reduction in time to complete a broker quote and bind a policy. The process automation solution also increased the accuracy and consistency of underwriting decisions, allowing the company to make better-informed risk assessments, provide more competitive insurance products to their customers.

Additionally, the solution provided real-time visibility into the status of broker quotes, enabling Solution Underwriting to track and monitor the progress of each quote and make informed decisions about the allocation of resources. This helped to increase the overall efficiency of the underwriting process, reducing costs and allowing Solution Underwriting to remain competitive in a rapidly evolving market.

One of the biggest advantages of working with Digital Experience Labs and Decisions was the level of support they received. Digital Experience Labs provided Solution Underwriting with a dedicated team of experts who worked closely with them to implement Decisions and ensure its success. The team provided ongoing support and training to ensure that Solution Underwriting was confident at building and maintaining the platform, so they continue to maximise the benefits of the software.

At Digital Experience Labs, we live and breathe process automation and architecture. As specialists in no-code automation and digital transformation, we’ve partnered with Decisions to help organisations throughout Australia and New Zealand redefine their process automation.

Get in contact today to book a free Decisions Demo and see how digital automation can transform and simplify your business.

Ready to learn more about enterprise automation?

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Find out more about our integration platform technology partner.

Digital Experience Labs - Decisions Master Reseller
Digital Experience Labs
Digital Experience Labs - Decisions Master Reseller

Ready to learn more about enterprise automation?

Schedule a demo with a member of our team to uncover all the ways you can leverage the Decisions platform.

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