How we can help you
Our team of designers and analysts team can help map out complex processes and workflows, rapidly prototyping and developing solutions so that you can automate where it counts.
Whether you need design, product management, process analysis, solution development or all of the above, we can empower your teams with the right support to deliver on your goals.
Our technology partners
We are experts at rapidly breaking down complex business processes and identifying opportunities to introduce tangible benefits…fast. We believe in using the right tools to develop intuitive solutions that reduce cost, friction and dramatically increase both customer and employee engagement.
How we work with you
Digital Experience Labs helps companies own their digital future through the coordinated collaboration of agile, cross-functional teams. We are grounded in insight, empowered by technology, and armed with a drive for action.
We tailor our work to your needs.
We work with you to discover and define the problems or opportunities and build an evidenced based approach to transform your business.
We put the customer at the heart.
Using human centred design principles to elegantly turn complexity into simplicity for your customers and your employees.
We are agile, lean and hands on.
We are pragmatic, innovative and can support your businesses to create a sustainable plan to deliver solutions early and continuously.
We help build your capability too.
Expert assistance and advice from a highly collaborative team to educate and train your staff to be skilled and self-sufficient.
Customer focussed, results-driven.
Digital Experience Labs helped Money3, an ASX-listed specialist non-bank credit provider, streamline their multi-channel application and assessment process, driving performance and setting a technical foundation that allows the business to grow.
With over 300,000 customers and 1000's of brokers, Fidelity Life, three-time New Zealand life insurance company of the year, needed an intelligent rules engine to support fast, dynamic pricing that would give them control and the flexibility to scale.
“Digital Experience Labs has been a close and valued partner on Fidelity Life’s transformation journey since the very early days. Their ability to solve massively complex problems with cutting edge technology has been an invaluable part of getting us to a successful delivery. They’ve taken the time to understand our business in detail and, coupled with their technology expertise, this makes them a formidable force.”
Dan Wilkinson, CTO
"We have worked with the Digital Experience Labs team for almost a year building a lot of new functionality in Decisions that improves both the ways we work internally as well as our brokers’ experience when dealing with us. Digital Experience Labs have continued to work closely with us, providing hands-on development when needed, training for our internal developers as well as ongoing strategic support. We work together in a way that is flexible and meets our needs. I couldn’t ask for more."
Sarah Scoble - Finance and Operations Manager
"From vision to concept to reality is how I would best describe the engagement with Digital Experience Labs. Their ability to build an idea using strong architectural foundations is why we believe we have the right partner for the future of our company"
"iptiQ has been working in partnership with Digital Experience Labs over the past 18 months on the design and implementation of our market leading end-to-end digital insurance platform. A number of the Digital Experience Labs team members are currently deployed with us, bolstering our tech development capabilities. Access to the strategic thinking, skills and experience of the Digital Experience Labs team has been foundational to our progress so far and we look forward to its continuation."
John Simpson - Vice President iptiQ ANZ L&H