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Terms of Use

Last updated: 1 April 2026  ·  dxlabs.com.au/legal/terms-of-use

These Terms of Use govern your access to and use of the DXLabs website. By using this website, you agree to these terms. These terms apply to website use only — separate agreements govern any professional services or software engagements with DXLabs.

1. About This Website

This website is operated by Digital Experience Labs Pty Ltd (ABN 17 637 627 457) ("DXLabs", "we", "us", "our"). DXLabs is part of the Vection Technologies group (ASX: VR1).

By accessing or using dxlabs.com.au (the "Website"), you agree to be bound by these Terms of Use. If you do not agree, you must stop using the Website immediately.

These Terms of Use apply to all visitors and users of the Website. They govern your use of the Website only and do not constitute, and are not incorporated into, any agreement for professional services, software, or other commercial arrangements with DXLabs. Those arrangements are governed by separate written agreements.

2. Use of This Website

2.1 Permitted Use

You may access and use this Website for lawful purposes only. You may view, download, and print content from the Website for your own personal, non-commercial reference purposes, provided that you do not remove or alter any copyright, trade mark, or other proprietary notices.

2.2 Prohibited Conduct

You must not:

3. Intellectual Property

3.1 DXLabs Content

All content on this Website — including but not limited to text, articles, graphics, logos, icons, images, audio and video clips, design elements, and underlying software — is owned by or licensed to Digital Experience Labs Pty Ltd and is protected under Australian and international intellectual property laws, including the Copyright Act 1968 (Cth).

Except as permitted under clause 2.1 or with our prior written consent, you must not reproduce, republish, distribute, transmit, sell, adapt, communicate to the public, or create derivative works from any Website content.

3.2 Trade Marks

"Digital Experience Labs", "DXLabs", the Decision Pyramid, and associated names and logos are brands used by Digital Experience Labs Pty Ltd. They are not registered trade marks. Nothing on this Website grants any licence or right to use these trade marks without prior written consent.

3.3 User Submissions

If you submit content through our contact forms, newsletter sign-ups, or any other feature of the Website (including messages, feedback, or enquiries), you grant DXLabs a non-exclusive, royalty-free, worldwide licence to use that content for the purpose of responding to you and managing our business relationship. You retain ownership of any content you submit.

DXLabs does not accept unsolicited ideas, pitches, or proposals through the Website. Any such unsolicited submissions are not treated as confidential.

4. Information Accuracy and No Professional Advice

4.1 General Information Only

The content on this Website is provided for general information purposes only. It does not constitute professional advice of any kind — including but not limited to legal, financial, investment, insurance, technical, or business advice. You should not rely on Website content as the basis for any decision without first seeking appropriate professional advice tailored to your specific circumstances.

4.2 AI and Technology Content

This Website includes content relating to artificial intelligence, decision automation, and technology strategy — including material about the Decision Pyramid model and related concepts. This content represents DXLabs' perspectives and frameworks developed from its professional experience. It is provided for informational purposes only.

AI tools, models, and automated decision systems require professional evaluation, testing, and validation before deployment. Nothing on this Website should be relied upon as guidance for the design, implementation, or operation of any AI or automated decision-making system without engaging qualified professional advice.

4.3 No Warranty as to Accuracy

While DXLabs takes reasonable care to ensure the information on this Website is accurate and up to date, we make no representation or warranty, express or implied, as to the accuracy, completeness, reliability, or currency of any content. We reserve the right to update, modify, or remove Website content at any time without notice.

5. Website Availability

We aim to keep the Website available and accessible, but we do not guarantee uninterrupted, error-free, or secure access. The Website may be unavailable or access may be disrupted from time to time due to maintenance, system updates, technical failures, or factors outside our reasonable control.

DXLabs is not liable for any loss or inconvenience arising from the Website being unavailable or from any delay, error, or omission in its content.

6. Third-Party Links and Content

This Website may contain links to third-party websites, services, or resources. These links are provided for your convenience only. DXLabs does not endorse, control, or accept responsibility for the content, privacy practices, accuracy, or availability of any linked third-party website.

Accessing third-party websites via links on this Website is entirely at your own risk. We encourage you to review the terms of use and privacy policies of any third-party websites you visit.

7. Gated Content and Newsletter Subscriptions

7.1 Gated Content Downloads

Certain resources on this Website (such as white papers, reports, or frameworks) are available to download upon registration. By registering to access gated content, you agree that DXLabs may contact you in connection with the content you have accessed and may add you to our newsletter list. You may opt out of further communications at any time by using the unsubscribe link in any email or by contacting privacy@dxlabs.com.au.

7.2 Newsletter Subscriptions

If you subscribe to the DXLabs newsletter or other communications, you consent to receiving periodic emails about DXLabs services, insights, and industry content. You may unsubscribe at any time by clicking the unsubscribe link in any email. Unsubscribing will not affect any transactional communications (such as responses to enquiries you have submitted).

We will handle your subscription data in accordance with our Privacy Policy and the Spam Act 2003 (Cth).

8. Limitation of Liability

To the maximum extent permitted by law, DXLabs excludes all liability (whether in contract, tort including negligence, statute, or otherwise) for any loss or damage of any kind arising out of or in connection with:

This exclusion includes direct, indirect, consequential, incidental, special, or punitive losses, including loss of revenue, loss of data, loss of profit, and loss of goodwill.

Nothing in these Terms of Use excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded or limited. Where such a guarantee applies and DXLabs is permitted to limit its liability, DXLabs limits its liability to re-supplying the relevant service.

9. Privacy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms of Use by reference. By using the Website, you consent to the collection and use of your information as described in the Privacy Policy.

10. Changes to These Terms

DXLabs may update these Terms of Use at any time by posting a revised version on this Website. The "Last updated" date at the top of this page will be updated to reflect the revision date. Your continued use of the Website after any changes are posted constitutes your acceptance of the updated Terms.

We encourage you to review these Terms periodically. If a change is material, we will make reasonable efforts to notify users through the Website.

11. Governing Law and Jurisdiction

These Terms of Use are governed by the laws of New South Wales, Australia, without regard to conflict of law principles.

You submit to the non-exclusive jurisdiction of the courts of New South Wales for the resolution of any dispute arising out of or in connection with these Terms of Use or your use of the Website. This does not prevent DXLabs from seeking urgent injunctive relief in any jurisdiction.

12. Contact

Email: letschat@dxlabs.com.au

Post: Digital Experience Labs Pty Ltd, Level 5, 20 Bond Street, Sydney NSW 2000, Australia