The Client
Solvar (formerly M3 Group) is an ASX-listed specialist non-bank credit provider. Through brands including Money3, the group serves a diverse customer base across personal and automotive finance, operating through both direct and broker channels.
The Challenge
Solvar recognised the need to rethink how they processed loan applications and the role technology could play in building a sustainable business that could scale predictably and cost-effectively - without compromising the experience for customers or employees.
The focus was on eliminating friction in the multi-channel application process and dramatically reducing overall assessment time. The business needed an efficient, robust solution tailored to its model - one that would give teams control over a data-driven workflow, automate the processes that mattered, capture insights that would feed continuous innovation, and establish a technical foundation for future growth.
What We Did
We brought together key subject matter experts from across the organisation to map out existing processes and document the full end-to-end application journey.
This enabled us to uncover friction points for each participant in the process - from end customers and broker partners through to the application processing and assessment teams. By understanding what each participant was trying to achieve at each step, it became clear there were immediate short-term processes to optimise, as well as longer-term strategic transformation objectives requiring a more robust solution.
We built a proof of concept that applied the right technology in the right way - improving data accuracy, accelerating and automating decisioning, and streamlining the overall process to deliver a more consistent and reliable outcome. This gave Solvar the ability to see the opportunity through our eyes.
Our approach to project delivery meant Solvar were always aware and in control, guiding the development and delivery process at each step and ultimately owning their solution.
The Outcome
We helped Solvar make significant progress towards a faster approval through the delivery of an intelligent application process - digitising data collection and automating validation, verification, identification and key lending decisions across the group's brands.
By understanding their business from the inside out, working as one team, and delivering on promises, we gave Solvar confidence in their strategic direction and sparked a new wave of innovative thinking from their leaders.
Key Facts
What This Demonstrates
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