solutions for any industry

We understand how to quickly identify what really drives a business, what motivates its employees and what defines a loyal, happy customer.

We are process junkies who understand the intricate relationship between experience, process and technology.

We are proudly the lead partners of Decisions – recognised innovators and thought-leaders of the workflow and rules automation industry. Together, Decisions and Digital Experience Labs help organisations, of all sizes and industries, shape and deliver lean, memorable experiences for their customers, employees and partners.

Our customer-centricity is paired with specialist skills in insurance and banking operations, contact centre operations, back-office operations, digital automation, solution architecture and process design. We understand how to quickly identify what really drives a business, what motivates its employees and what defines a loyal, happy customer.

If you are ready to empower your team with what it needs to deliver outstanding, sustainable experiences, let’s chat.

let's schedule a personalised proof of concept for your business

insurance

Skilled with a deep understanding of insurance operations, Digital Experience Labs helps insurers digitise core sales, service and claims processes.

Whether it’s straight through processing of new business, claims, dishonour management, renewals or policy maintenance, Digital Experience Labs can help insurance organisations increase process compliance, productivity, customer satisfaction and employee engagement.

lending & finance

Decisions can support a traditional Enterprise Resource Planning or Loan Origination System and also be used to build any workflow, any rule structure, without code, without limits to better suit your unique structure.

Real-time, service-enabled, rule and data driven credit scoring, automated approval chains and collections workflows are just some of the ways Digital Experience Labs can help organisations stand out from the crowd.

manufacturing

The Decisions platform is helping manufacturers streamline and automate processes and assists with forecasting, planning, schedule, KPI tracking, root cause analysis and maintenance management.

By managing complex activities that Enterprise Resource Planning and manufacturing systems weren’t designed to handle, Digital Experience Labs can give your staff the tools and visibility to see and do more.

government

Asset management, communications, title & fee management, enrolments – just some of the many ways Digital Experience Labs and Decisions can add speed, reliability and consistency to community service organisations.

With an ability to integrate to any number of systems with lightning speed, Digital Experience Labs can help organisations enhance community and citizen services and increase cost efficiency.

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