From Strategy to Results: Our story, told in projects.
Check out the highlights from just some of our recent projects, working with some of Australia’s leading startups, scaleups and corporations.
Insurance
Enabling Business to Own and Update Complex Pricing Calculations
Data-driven calculators critical for business operations, handling millions of rate changes and peak processing volumes. Learn more.
“Digital Experience Labs’ ability to solve massively complex problems with cutting-edge technology has been an invaluable part of getting us to a successful delivery. ”
Dan Wilkinson
Chief Technology Officer
Insurance
Digital Rater for Caravans and Motorhomes
Digitised rating (pricing) process and unlocked continuous innovation in pricing through no-code adoption.
“…this project has been a success. I’d like to thank all involved, in particular Deb, for your thorough analysis and ability to work with us so effortlessly. How exciting that we get to do it all again!”
Gary Stark
Senior Technical Business Analyst
Insurance
Product Design and Development
Re-engineered the online quote and application experience for superior customer experience.
“iptiQ has been working in partnership with Digital Experience Labs on the design and implementation of our market-leading end-to-end digital insurance platform. Access to the strategic thinking, skills and experience of the Digital Experience Labs team has been foundational to our progress so far and we look forward to its continuation.”
John Simpson
Vice President
Insurance
Digital Roadmap Development
A two-year digital roadmap that delivered massive employee engagement. Learn more.
“We’ve transformed the way we work and delivered significant change. “
Sarah Scoble
Finance/Operations Manager
Agronomics
Digital Rules Engine for Fertiliser Recommendations
Simplified complex analysis into consumer-friendly recommendations.
“You are genuinely the best vendor I’ve ever worked with – no fuss, sensible, if it can’t be done you call it, you make it easy…”
Kerrie FIldes
Project Manager
Insurance
Digital Rater for
General Liability
Digitised a manual rating (pricing) process and delivered a smart UX for staff and brokers.
“… the fact that it’s tailored to our binders and work processes has made it such a huge success.“
Sarah Scoble
Finance/Operations Manager
Fund Management
Transforming Tacit Knowledge into Automated Efficiency
Uncovered deep-rooted processes, paving the way for strategic automation, reducing key person risk and eradicating repetitive tasks
Fintech
Automating Statements of Advice
Significant reduction in speed of service from weeks to hours, resulting in significant cost savings for Advisers & Financial Planners.
Insurance
Redefining Pricing in Life Insurance
Crafted a versatile pricing engine, accounting for complex factors and scenarios, outshining traditional excel raters in reliability.
Insurtech
End-to-End Experience and Design Review
Redesign of client portal and onboarding process to reduce friction and increase compliance.
“…working with us to help us ensure we maintain our industry-leading position in providing technology-enabled insights and exceptional service performance in the arborist and related industrial services space. We have valued the contributions of Luis Nejo to our advisory board.”
Phil Wheeler
General Manager
Sports Tech
UX/UI Dashboard and Data Interfaces Redesign
Redesigned data dashboard to turn user swim data captured by the wearable device into user-friendly and actionable insights.
“Working with DXLabs, and specifically Chris as the designer, was a game-changer in the development of high-quality UX/UI for our eo SwimBetter project. In a brief yet focused collaboration, Chris’ expertise in Human-Centered Design ensured the user’s online experience matched the high quality of our wearable sports-tech product. This was critical for us as our initial target was the elite sector in the sport.“
Connor Hughes
Chief Technology Officer
Retail
Intranet Redesign to Support Better Knowledge Sharing
A human-centred design review of operational needs and behaviours, culminating in a new information architecture that drove greater access to key information.
“Working with Chris Potter at DXLabs was a smooth experience. He efficiently delivered an internal portal for our in-house use within a couple of weeks.”
John Kostakis
IT Manager
Insurance
Creation of Digital Forms Replacing Public-Facing
Paper Forms
Transforming the User Experience through modernisation and digitisation of forms for client servicing.
Insurance
Automated and Integrated Insurance Templates
Detailed analysis of requirements and development of document templates. With data within the templates mapped to insurance platforms. Replacing manual processing, improving efficiency and reducing errors.
Not for Profit
From Disparate Systems to a Unified Vision
Streamlining data for maximum impact. Mapped intricate touchpoints, revealing key data insights, and streamlined into one cohesive Microsoft solution that gives an enhanced journey visibility.