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The client

A division of one of the world's largest global reinsurers, undertaking a major transformation to build a new insurance platform.

The challenge

The programme required specialist capability across business analysis, solution design, testing, and user experience design for the first phase of a significant platform transformation. This was the design and analysis phase - understanding requirements, mapping processes, and shaping the solution architecture before build commenced.

What we did

Digital Experience Labs deployed an augmented team into the programme, providing specialist resources across four disciplines: business analysis (requirements gathering, process mapping, and domain analysis), solution design (contributing to the technical and functional design), testing (test strategy and quality assurance planning), and user experience design (contributing to the UX approach for the new platform).

This was a capability augmentation engagement. Digital Experience Labs provided the specialist skills the programme needed for its design and analysis phase, working within the client's programme structure and governance.

The outcome

Digital Experience Labs contributed specialist capability to the design and analysis phase of a significant insurance platform transformation for a global reinsurer. The engagement demonstrated Digital Experience Labs' ability to operate within large-scale, complex programme environments and contribute meaningfully across multiple disciplines beyond rules automation.

Client voice

"Working in partnership with Digital Experience Labs on the design and implementation of our market leading end-to-end digital insurance platform, access to the strategic thinking, skills and experience of the Digital Experience Labs team has been foundational to our progress so far and we look forward to its continuation."
- Vice President, Global Reinsurer

Key facts

Industry
Insurance / Reinsurance
Location
Australia
Year
c. 2022
Digital Experience Labs role
Business analysis, solution design, testing, UX design
Service lines
Solution Design & Business Analysis (augmented team)

What this demonstrates

We find the problem worth solving. Digital Experience Labs isn't only a rules automation specialist. This engagement shows the team's ability to contribute across the full design and analysis lifecycle of a major transformation.
We bring solutions you didn't know existed. The breadth of capability - BA, solution design, testing, and UX - deployed into a single programme for one of the world's largest reinsurers.
Insurance heritage. Another proof point in the depth of Digital Experience Labs' experience across the insurance value chain.
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