This engagement is confidential. We share the pattern, the architecture, and the outcome.
The pattern
A state government regulator needed to modernise two critical systems that sit at the heart of a major scheme regulation and citizen service.
The first is a public-facing service used by millions of citizens. It performs rating calculations in real-time, running multiple independent rating models simultaneously and returning results in milliseconds.
The second is an internal validation system for regulatory lodgements. When scheme members submit changes for approval, the system validates their data against hundreds of rules covering structure, completeness, thresholds, and compliance - across multiple file formats and data structures.
The solution
The solution delivers two core capabilities through a single platform. A real-time calculation service handles citizen-facing interactions, running multiple independent models simultaneously and returning results in milliseconds. A validation service processes regulatory lodgements against hundreds of rules covering data structure, completeness, thresholds, and compliance.
What makes this more than a technology deployment is what it gives the regulator's team. The rules that govern both services are authored and maintained in a no-code environment - the people responsible for the scheme's policy settings can see, test, and update the logic without a development cycle. When scheme participants make updates, the rules and process can change in days rather than months.
The platform integrates with the regulator's existing systems and manages the data schemas that scheme participants must conform to. When those schemas evolve - as they do regularly - the validation rules adapt without rebuilding the pipeline. Reference data is managed centrally, versioned, and auditable.
Monitoring, event logging, and synthetic testing ensure the service meets strict availability commitments. Every decision the system makes is logged with full traceability - inputs, rule version, and outcome.
The outcome
- A citizen service processing millions of interactions annually with strict performance SLA commitments.
- Hundreds of automated validation rules replacing manual review processes.
- An integrated pipeline from regulatory approval through to public pricing.
Key facts
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What this demonstrates
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